Frequently Asked Questions

2. Shipping Information

Please provide the shipping information including the recipient's name, address, and contact number. It is crucial to ensure that the details are accurate to avoid any delivery issues. Additionally, kindly specify the preferred shipping method and any special instructions if applicable. We strive to provide a smooth and efficient shipping process for our customers, and your cooperation in providing accurate information is greatly appreciated. Once the order is shipped, we will notify you with the tracking number so you can easily monitor the progress of your package.

a. What is the shipping like?

b. How much is the shipping fee?

At JL Harvest, customers enjoy free shipping with orders $80 and above locally. If your order falls below $80, the shipping fee will be calculated at checkout.

c. Do you ship internationally?

Yes. We ship worldwide. Please expect 2-3 weeks of delivery for countries outside of Singapore. Customers will also need to make payment for the shipping fees upon checkout.

e. How do I track my package?

An email will be sent to you with the tracking number provided by the carrier once your items are shipped out. This number allows you to monitor the progress and location of your shipment. You can enter the tracking number on the carrier's website or use their mobile app to get real-time updates.

1. General Questions

At JL Harvest, healthy consumption is a vital aspect of maintaining a balanced lifestyle. It involves making conscious choices about the food and drinks we consume on a daily basis to ensure proper nutrition and overall well-being. This includes incorporating a variety of fruits, vegetables, whole grains, lean proteins, and healthy fats into our products while limiting the intake of processed and sugary foods. By prioritizing healthy consumption, we can provide our bodies with essential vitamins, minerals, and antioxidants, which can boost our immune system, support our energy levels, and promote optimal physical and mental health.

a. Are the products safe for consumption?

b. Why do I need to order online?

It offers convenience and saves time. Instead of going to a physical store, you can simply browse through various options from the comfort of your own home. Additionally, online shopping provides a wider range of choices. You can easily compare prices, read customer reviews, and find unique products that may not be available in local stores. Our online store often offers discounts and promotions, making it more cost effective than traditional shopping. With just a few clicks, your items can be delivered right to your doorstep, making it a preferred option for many consumers.

c. How do I order?

First, browse through our extensive selection of products to find the item you wish to purchase. Once you have found the desired item, click on the "Add to Cart" button to add it to your shopping cart. If you wish to continue shopping, you can repeat this process for additional items. When you have finished adding all the desired items to your cart, click on the "Checkout" button. This will take you to the payment page, where you will provide your shipping and billing information. After reviewing your order details, click on the "Place Order" button to complete your purchase. You will receive an email confirmation with the order details and estimated delivery date. Thank you for choosing to shop with us!

d. Where is the origin of the products?

Our products are mainly harvested in Thailand and exported out to Singapore. Rest assured that they are quality checked before shipping out. This is a crucial step in ensuring that products or services meet the required standards. It involves thorough inspection and evaluation to identify any defects or issues that may affect the overall quality. This process involves various techniques such as visual inspection, testing, and sampling. Quality check helps in maintaining consistency, reliability, and customer satisfaction.

3. Refund/Return/Exchange

Due to hygiene and health reasons, products are non-refundable and exchangeable once opened. Consumers must return items with no signs of being used, in their original condition and packaging otherwise no refund is issued. The customer is to bear the return shipping fee. In the event, an order is returned to the sender for various reasons, upon the reception of the returned parcel, all shipping, storage and return costs will be deducted from the refund. Orders for return/refund/exchange are left at the discretion of JL Harvest. All parcels shipped that are "Returned To Sender" will be disposed of upon returning in the event that the items do not meet the criteria for return/refund/exchange.

a. Can I return/refund my order?

b. How do I return/refund the items?

Please email us at info@jlharvestinternational.com

d. How long does it takes to ship my orders?

Please allow 2-3 working days for delivery in Singapore. For shipping outside of Singapore, kindly allow 2-3 weeks.

c. How long does it takes to process a return?

Kindly contact us at info@jlharvestinternational.com and we will get in touch with you within 2-3 working days.

4. Payment

a. What payment methods do you accept?

We accept credit and debit cards via online payment platforms such as PayPal and Stripe. For other forms of payment, please email us at info@jlharvestinternational.com. We also accept online banking, bank transfer and mobile payment methods.

b. Can JL Harvest invoice me?

You may check your email for invoice upon checking out the payment system on our platform. Alternatively, you may contact us for a separate invoice.

c. What currency does JL Harvest use on the website?

All prices are stated in Singapore Dollars (SGD$).